Privacy Policy

Who we are

Agent Call Desk LLC ("Agent Call Desk", "we", "us") is a software company based in Atlanta, Georgia. We provide listing marketing and financing-scenario tools to licensed real estate agents and brokerages. We are a technology provider and are not a real estate brokerage or a mortgage lender.

Information we collect

Account information you provide when subscribing, including name, business email, phone number, brokerage affiliation, and multiple listing service membership identifier.

Content you submit while using the service, including property addresses, listing identifiers, photographs you upload, and notes you enter.

Contact information for your clients and prospects that you choose to enter or import, which we process solely on your behalf and at your direction.

Usage data such as pages viewed, features used, and timestamps, collected to operate and improve the service.

Billing information, which is collected and stored by our payment processor. We do not store complete payment card numbers.

Listing content from multiple listing services

We receive property listing content through licensed data feeds from multiple listing services. That content is owned by the originating service and its participants, is licensed rather than sold to us, and is used only to deliver the service to subscribers who hold current membership with that service. We do not sell listing content or make it available to non-subscribers.

How we use information

To provide, maintain, and improve the service; to authenticate subscribers and verify membership eligibility; to generate the marketing materials and financing scenarios you request; to process billing; to provide support; and to comply with our obligations under our data license agreements and applicable law.

How we share information

We share information with service providers who help us operate the platform, including hosting, data feed, artificial intelligence, email delivery, and payment processing vendors. These providers are permitted to use the information only to perform services for us.

We share information with multiple listing services as required by our data license agreements, including for audit and compliance verification.

We may disclose information where required by law or to protect our rights, safety, or property.

We do not sell personal information, and we do not share it with third parties for their own marketing purposes.

Your clients' information

When you enter or import information about your clients and prospects, you act as the controller of that information and we act as your processor. You are responsible for having a lawful basis to provide it to us and for honoring any request a client makes to you directly. We will assist you in responding to those requests. Contact support@agentcalldesk.com for help.

Data retention

We retain account and content data for as long as your subscription is active and for a reasonable period afterward to permit reactivation and to meet legal and audit obligations. Cached listing content is refreshed on the schedule each multiple listing service requires and is purged when a listing is removed or when a subscription ends. You may request deletion of your account data at any time.

Security

We use industry-standard measures including encryption in transit, access controls, and credential isolation to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may access, correct, export, or request deletion of your account information by contacting support@agentcalldesk.com. You may opt out of non-essential email at any time using the unsubscribe link in those messages. Depending on your state of residence, you may have additional rights regarding your personal information, and we will honor those rights where they apply.

Children

The service is intended for real estate professionals and is not directed to anyone under 18. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. When we make material changes we will update the effective date below and notify active subscribers by email.

Contact

Questions about this policy may be directed to hello@agentcalldesk.com or by mail to Agent Call Desk LLC, Atlanta, Georgia.